Clarification Text on the Protection of Personal Data


In accordance with the Law on the Protection of Personal Data No. 6698, the Basic Law on Health Services No. 3359, the Decree Law No. 663 on the Organization and Duties of the Ministry of Health and its Affiliates, Regulation on Private Hospitals, regulations of the Ministry of Health and other legislation; Medical Prime Turkey provides you with some information within the scope of this Clarification Text in order to collect and process your personal data that you have provided to us while benefiting from our health services and other services, including your personal data of special nature, in accordance with the law.

Medical Prime Turkey, which has the title of Data Controller, may save, store, update your personal data as explained in this Clarification Text, and cooperate with third parties (relatives of the service recipient and/or employee of the service recipient) when permitted and/or required by the legislation or agreements. public and/or private law legal entities that our company is insured with, other public and/or private law legal entities, third parties from whom our companies receive services or cooperate in order to carry out their activities subject to the purposes specified in the legislation to which our companies are subject), transfer, classify, shapes can work.

Your personal data for the purposes of protection of public health, preventive medicine, medical diagnosis, treatment and care services provided by Medical Prime Turkey, planning and management of health services and financing; verbal, written, visual or electronic media, call center, website, verbal, written and similar channels.

Your Personal Data Processed in Line with Your Express Consent and Their Purposes of Processing


Your personal data listed below, including your personal data of special nature, especially your health data, may be processed by Medical Prime Turkey in a limited and measured way, including but not limited to the following purposes, in connection with the purposes set forth in this article: Your Identity Information, your name, surname, T.C. your identity number, passport number or temporary TR identity number, place and date of birth, marital status, gender, insurance or patient protocol number and other identification data by which we can identify you; Your Contact Information, your address, telephone number, e-mail address and other communication data, your voice call records kept by customer representatives or patient services in accordance with call center standards, and your personal data obtained when you contact us via e-mail, letter or other means; Your Accounting Information, your financial data such as your bank account number, IBAN number, credit card information, billing information; your data on private health insurance and your Social Security Institution data for the purpose of financing and planning health services; In case you visit our hospitals or medical centers, including but not limited to your camera footage images that are kept for security and inspection purposes, your license plate information if you use the parking lot, your Health Information, your laboratory results, your test results, your examination data, your appointment information, your check-up information, your prescription information. Your personal data related to all kinds of health and sexual life obtained during or as a result of medical diagnosis, treatment and care services, in case you apply for a job at Medical Prime Turkey, your other personal data, including the CV provided in this regard, and Medical Prime Turkey employee or If you are an employee related to our company, any personal data related to your service contract and work inclination can be processed for the purposes listed as any personal data obtained by Medical Prime Turkey; Confirming your identity, protecting public health, preventive medicine, medical diagnosis, executing treatment and care services, planning and managing health services and financing, planning and managing the internal functioning of our hospitals and medical centers and daily operations, supplying medicines, making an appointment to inform you about the appointment. informing, carrying out risk management and quality improvement activities, making evaluations in order to improve health services, conducting research, fulfilling legal and regulatory requirements, realizing and maintaining your e-bulletin subscription, confirming your relationship with hospitals and medical centers and contracted institutions, our health services invoicing in return, sharing the information requested with private insurance companies within the scope of financing health services, sharing the requested information with the Ministry of Health and relevant public institutions and organizations in accordance with the relevant legislation. sharing your health services, answering all your questions and complaints about our health services, taking all necessary technical and administrative measures within the scope of data security of the systems and applications of our hospitals and medical centers, analyzing your use of health services and storing your health data in order to develop and improve the health services we provide, Obtaining the necessary information with supervisory institutions in line with the requests and inspections of official authorities, training and development of our employees, monitoring, preventing and reversing abuse and unauthorized transactions, preserving the information about your health data that must be kept as per the relevant legislation, health services offered to you with the institutions we have contracted with. financial agreement regarding the issue, measurement of patient satisfaction and, without being limited to these, the execution and development of medical diagnosis, treatment and care services. planning and management of funding, increasing patient satisfaction, research and similar purposes.

Circumstances in which Explicit Consent is not Required for Personal Data Processing
 In case of at least one of the situations listed below, it will be possible to process your personal data in the absence of your explicit consent.

• It is clearly stipulated in the laws,

• It is compulsory for the protection of the life or physical integrity of the person who is unable to express his consent due to actual impossibility or whose consent is not legally valid,

• It is necessary to process the personal data of the parties to the contract, provided that it is directly related to the establishment or performance of a contract,

• It is mandatory for Medical Prime Turkey to fulfill its legal obligations,

• The person concerned has been made public by himself,

• Data processing is mandatory for the establishment, exercise or protection of a right,

• Data processing is mandatory for the legitimate interests of Medical Prime Turkey, provided that it does not harm the fundamental rights and freedoms of the person concerned.

• In addition, your personal data regarding health and sexual life can only be processed by Medical Prime Turkey for the purposes of protecting public health, performing preventive medicine, medical diagnosis, treatment and care services, planning and managing health services and financing, without your explicit consent.


Transfer of Your Personal Data to Domestic or International

Your personal data belonging to our service areas, the business units to carry out the necessary work to benefit the persons concerned from the services offered by Medical Prime Turkey and the execution of the relevant business processes, the planning and execution of the commercial or scientific strategies of Medical Prime Turkey, the legal status of the persons in contact with Medical Prime Turkey. In order to ensure technical and commercial security; private insurance companies, Ministry of Health and its sub-units, Social Security Institution, General Directorate of Security and other law enforcement agencies, General Directorate of Population, Pharmacists Association of Turkey, Courts and all kinds of judicial authorities, central and other third parties, your authorized representatives, lawyers Our business partners and other third parties with whom we cooperate to develop or carry out health services for the above-mentioned purposes, including third parties, regulatory and supervisory institutions, official authorities, including tax and financial consultants and auditors, and 8th and 9th of the Law. Within the framework of the personal data transfer conditions and purposes specified in Articles of Association, it can transfer it to third parties in the country as well as abroad.

Method and Legal Reasons for the Collection and Processing of Your Personal Data

Your personal data is obtained in all kinds of verbal, written, visual or electronic media, in order to provide the above-mentioned purposes and health services within the determined legal framework, and in this context, Medical Prime Turkey can fully and duly fulfill its contractual and legal obligations.
Retention of Your Personal Data
 As a requirement of the purpose limitation principle, your personal data is processed for a limited period of time that requires the fulfillment of the purposes described in this Clarification Text and in any case in accordance with the practices of Medical Prime Turkey and the practices of its commercial life, and after the expiry of the deadlines, it is deleted, destroyed or anonymized. is being made.

In addition to these, your data, which is mandatory for Medical Prime Turkey to fulfill its legal obligations as data controller, in cases expressly stipulated in the laws, which is made public by the data subject himself, which is mandatory to be processed for the legitimate interests of our company, which has the title of data controller, provided that it does not harm the fundamental rights and freedoms of the data subject. can only be used for the realization of the purposes listed as a limitation in this sentence, in the event that the periods specified under this heading have elapsed. For these reasons, your stored personal data will not be allowed to be accessed for any other purpose and can only be used within the scope of essential situations. Your personal data will be duly deleted, destroyed or anonymized in the event of the expiration of the necessary conditions.
Rights of Personal Data Owner as Relevant Person

If you, our valued service areas, as the owner of personal data collected, processed and transferred by Medical Prime Turkey, want to use your rights mentioned under this title and/or within this scope, in accordance with the procedures and principles stipulated in this Clarification Text and the legislation, or if you apply to Medical Prime Turkey , your requests in your application will be concluded free of charge within thirty (30) business days at the latest, depending on the nature of the request. However, if the transaction requires a separate cost for Medical Prime Turkey, the fee in the tariff determined by the Personal Data Protection Board may be requested.

In accordance with Article 11, relevant persons (data owners – service recipients);

(i) to learn whether personal data about them is being processed, (ii) to request information if their personal data has been processed, (iii) to learn the purpose of processing personal data and whether they are used in accordance with its purpose, (iv) to which personal data is transferred in the country or abroad. knowing the third parties, (v) requesting the correction of personal data in case of incomplete or incorrect processing and requesting the notification of these changes to the third parties to whom the personal data has been transferred, (vi) despite the fact that it has been collected, processed and transferred in accordance with the provisions of the law and relevant legislation , to request the deletion or destruction of personal data in case the reasons requiring its processing disappear and to request the notification of the transaction made within this scope to the third parties to which the personal data has been transferred, and (viii) to demand the compensation of the damage in case of damage due to unlawful processing of personal data.

Requests regarding the exercise of the aforementioned rights may be submitted to us by the personal data owners by the methods specified by Medical Prime Turkey and within the scope of the Law No. 6698.

There may be changes in line with legal and technological developments regarding the issues included on this form.

In case you have any rights or requests that you want to exercise within the scope of the above articles, you can send an e-mail to information@medicalprimeturkey with an e-mail signed with your secure electronic signature, or send an e-mail to the "word or pdf." You can send a file in format with a secure e-signature to or send an application to Medical Prime Turkey with a petition bearing your wet signature by courier.